Delivery Information and Policies

Delivery Policy
A local delivery fee starting at $10.00 will be added to each order, for each address. (For deliveries outside our local delivery area, this fee may vary.)
U.S. orders must be received before 1:00 P.M. in the recipient’s time zone to assure same-day delivery. Orders received after that time will be delivered the following day. We are unable to make deliveries on Sunday. Any orders received for delivery on this day will be delivered on the next business day. We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it. Delivery of orders to rural route addresses or cemeteries cannot be guaranteed.

We will take great care of delivering your flowers in prime condition. Please ensure the address and phone number you have supplied is correct. We are unable to accept responsibility for non-delivery if you have supplied the incorrect address. We strive to deliver your floral gift on the day requested and to the address specified.

We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the Internet.

When the Recipient Is Not Home
Wittendale’s may leave the arrangement in a protected place at the delivery address only per the explicit instruction of the sender. Please understand that flowers are perishable and weather conditions do not always allow us to leave deliveries at the door. We will always leave a note on the recipient’s door asking them to call the flower shop and arrange a convenient time for re-delivery. Another option is calling the recipient first to arrange a delivery time at senders request. If the recipient is at work all day, we suggest sending the arrangement to the workplace.

Substitution Policy
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers from our distributors. Some flowers may have a short season or are only available during certain times of the year. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another similar or complimenting color.

Substitution is vital for your order reaching its destination on time. This policy is especially suitable for time-sensitive occasions. Even though we may use a substitution, please remember that this does not mean a compromise of the original order. It is the best replacement for your first order.